Can we change re-entry option in journey?

Unfortunately, changing the re-entry option in a Journey Builder journey after its activation is not possible directly. However, there are workarounds depending on your specific needs:

1. Creating a New Version:

  • The re-entry setting is applied across all versions of a journey.
  • If you want to change the re-entry option, you can create a new version of the journey with the desired setting.
  • This involves copying the original journey, making the necessary adjustments, and activating the new version.
  • Keep in mind:
    • Any contacts currently in the original journey will continue their journey based on the original settings.
    • You need to manually move contacts to the new version if you want them to follow the new re-entry behavior.

2. Using Multiple Journeys:

  • You can create separate journeys for different re-entry scenarios.
  • For example, you can have one journey for contacts entering the first time and another for re-entrants.
  • This approach provides more flexibility but requires additional setup and maintenance.

3. Using Custom Activities:

  • Advanced users can explore custom activities to manipulate the re-entry behavior.
  • This requires familiarity with Flow and Apex programming languages.
  • Consider seeking assistance from developers or other experienced users if you're unfamiliar with this approach.

Here are some additional resources that you might find helpful:

Ultimately, the best approach for changing the re-entry option will depend on your specific needs and technical expertise.

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