Is there a way to pull marketing cloud email templates into service cloud - Ruchi Suhane

Hello, is there a way to pull marketing cloud email templates into the service cloud for care agents to leverage in email responses to customer


Tom Bassett

Pretty sure Email Templates in Marketing Cloud and Service Cloud are separate entities that can't be shared.


Ruchi Suhane

So there is no way for email templates within the marketing cloud to be shared with the service cloud to use in service emails?


Nobuyuki Watanabe

Hi, @Ruchi Suhane

I believe it is not possible to import Email Templates from the Marketing Cloud into the Service Cloud directly. However, if you are using Marketing Cloud Connect, you can use Marketing Cloud emails to send from Service Cloud. Will that fulfill your requirements?

 

https://help.salesforce.com/s/articleView?id=sf.mc_co_send_single_email.htm&type=5

 


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