Usecase on Journey Builder

There is one use case that if records are entered in the journey between 8PM-10AM then send a Mail to them. How to set this timeframe condition if the entry source of the journey is salesforce data in SFMC

Setting a Timeframe Condition in Journey Builder for Salesforce Data

To achieve our goal of sending emails only to records that enter the journey between 8 PM and 10 AM, you can utilize a combination of Journey Builder activities:

1. Entry Source:

  • Choose "Salesforce Data" as the entry source for your journey.
  • This ensures that only contacts imported from Salesforce trigger the journey.

2. Wait Activity:

  • Place a Wait activity immediately after the Entry Source.
  • Set the wait duration to 0 hours (instant).
  • This allows the system to capture the current time of entry for each contact.

3. Decision Split:

  • Add a Decision Split activity after the Wait activity.
  • In the "Filter Conditions" section, create two conditions:
    • Condition 1:
      • Field: Entry Date
      • Operator: Greater Than
      • Value: 2023-12-12 08:00 PM CST (Please adjust the date and time according to your specific timeframe)
    • Condition 2:
      • Field: Entry Date
      • Operator: Less Than
      • Value: 2023-12-13 10:00 AM CST (Please adjust the date and time according to your specific timeframe)
  • These conditions ensure that only contacts entering the journey between your specified timeframe move to the next step.

4. Email Activity:

  • Add an Email activity after the Decision Split for the "Yes" branch.
  • This activity will send the desired email to contacts who meet the timeframe conditions.

5. Exit Path (Optional):

  • You can add an Exit activity after the Email activity to remove contacts from the journey.
  • Alternatively, you can leave the journey open-ended if you want contacts to remain in the journey for further processing.

Important Note:

  • Remember to replace 2023-12-12 and 2023-12-13 with the actual date of your journey execution.
  • Consider using the "Send Immediately" option for the Email activity to send emails as soon as the contacts meet the timeframe conditions.

By implementing these steps, you can set a timeframe condition in Journey Builder for Salesforce data and ensure that only relevant contacts receive the email communication.

The simplest solution is to use Delivery Window setting on the email activity, but there are few other more complex options that might give you more control: https://salesforce.stackexchange.com/a/348963

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